FAQ (Frequently Asked Questions)
Do you sell overseas?
Yes, just find the Country/Region menu at the bottom of any web page (even this page) to change the currency displayed for all prices.
What are your shipping charges?
FREE SHIPPING to UK. We use Royal Mail First Class (Signed For on order over £30). Royal Mail Special Delivery is £7.
FREE SHIPPING to US, Canada and all EU countries. Also free shipping to Switzerland, Norway and Iceland.
Rest of World: Up to UK£20 depending on order value.
Fedex 4-day Express shipping to non-UK addresses is available at cost.
Do the prices include sales taxes?
UK: There is no VAT to pay. The price you see is the price you pay.
US:Prices do not include import taxes. We keep these to a minimum for you. See Advice On US Tariffs
EU:Prices do not include import taxes. There may be sales tax and customs administration charges to pay when the item enters your country. This will be around 20% of the total order amount, but the exact amount depends on each country's rules, so we cannot provide any more detail. Sorry about Brexit, but we didn't vote for it. We love Europe!
Rest of World: Sales taxes are not included. There are different rules for every country, so we cannot advise for all.
How can I pay?
You can use any of the following to make payment:
- Credit or debit card - Visa, Mastercard, Amex, Maestro, Discover, Diners Club, Union Pay. (ELO cannot be used.)
- Paypal
- Google Pay
- Apple Pay
- Klarna
You can also call us on 07973 154888 and use your credit or debit card over the phone. We can also take direct bank transfers (BACS),even internationally. Get in touch and we can email you an invoice with the details.
How fast can you dispatch?
We usually dispatch in 1-3 days, Monday to Friday. We will let you know if that will be more than 3 working days.
How long does shipping take?
UK orders are sent Royal Mail first class which takes 1-3 working days. Non-UK (international) orders ship with Royal Mail Airmail by default which takes 7-15 days to most countries. We do not use budget carriers.
Is there an express shipping option?
Yes, UK customers can choose Royal Mail Special Delivery in the Checkout. Non-UK (international) customers can choose Fedex Express 4-day delivery.
What packaging do Pinegrove items come in?
Your purchase will be delivered to you in a reusable cotton drawstring bag which can be used as gift packaging. This is then packed in a eco-friendly box or padded bag. (Some larger items are packed in recyclable plastic.) You will also receive a guarantee card, key ring tag and a sticker. Many items also come with another useful free gift.
Can I send something back?
Yes! We understand there are many reasons why you might want to return an item. A full refund will be given. We only ask that you return it within 30 days of receiving it, unused and undamaged. You can even keep the free gift!
Do you take on contract work?
Pinegrove offers a specialist design and low-volume production service. Please contact us for more details.
What is your privacy policy?
We do not store credit card details, nor do we share customer details with any 3rd parties. If you wish us to remove your details from our database we will do so immediately. More details can be found on our Privacy Policy page.
Where does your leather come from?
Most of our leather is cow hide from Tuscany (Italy) or Germany. Occasionally we use pigskin suede for linings. This leather is a by-product of beef and pig farming and comes from sustainable sources. No leather from wild animals or endangered species is used.
How do I care for my Pinegrove item?
A Pinegrove case takes very little looking after. Well-tanned leather is tough and can last hundreds of years, but there are a few things that can damage it. Try to avoid prolonged contact with extremes of temperature and humidity, as this can cause the leather to go stiff or mouldy. If it gets wet through, wipe over with a soft towel and allow to dry very slowly.
How do I ask another question?
Got to the Get in Touch page, or email us at info@pinegroveleather.com